The IQCS Help Desk can be reached via the following methods:
IQCS Help Desk requests are monitored during the identified hours of operation. Requests outside these hours will addressed the next business day.
For all submitted help requests, we will try to respond within one business day of received messages.
IQCS Application Issues
If you are having IQCS application issues please submit an IQCS Help Request Ticket. Make sure to include sufficient information for the IQCS staff to address the problem. DO NOT include Personal Identifiable Information (PII) for yourself or the responder.
System Change Request
If you have a proposed modification or improvement to the overall IQCS system, email your request to your IQCS Regional/State Agency Representative.
Agency Specific Business Policy
For agency specific business policy issues/interpretations contact your IQCS Agency Lead or Regional/State Agency Representative. Agency Leads and Reps are policy subject matter experts who can answer business questions or obtain the answer from the best possible source in the least amount of time.