Chrome Browser
Issues with cookies.object and/or invalid character set in Chrome
- Open browser.
- On the top right select the Customize and Control Google Chrome (three vertical dots).
- Select History.
- Select Clear browsing data.
- Select the Advance section.
- Ensure that Cookies and other site data is selected.
- Select Clear data button.
- Close Chrome browser.
- Re-open and test.
Edge/IE Browser
Issues with cookies.object and/or invalid character set error in IE or Edge
- Open browser.
- On the top right select the Settings and more (three horizontal dots).
- Select History.
- Select the trash can icon.
- Ensure that Cookies and other site data is selected.
- Select the Clear now button.
- Close Edge/IE browser.
- Re-open and test.
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